What payment methods does OLFA accept?

OLFA accepts Cash on Delivery, Whish Money, Visa and Mastercard.

Bank transfer is also available for corporate gifting and orders over $500.

Can I pay by bank transfer?

Yes. Bank transfer is available for corporate gifting and orders over $500.

If you would like to use this payment method, contact OLFA and we will provide the bank transfer details and payment instructions directly. Once the transfer is completed, proof of payment may be requested for verification.

What currencies can I shop in?

OLFA supports LBP, USD, EUR and AED.

Select your preferred available currency while shopping.

Are taxes included in the displayed price?

No. Prices displayed on the website do not include applicable taxes.

Any applicable taxes will be calculated and shown at checkout before you complete your order.

Is payment on OLFA secure?

Yes. Card payments are processed through secure payment infrastructure designed to protect your payment information during checkout.

When will my card be charged?

When you successfully place an order, your bank may first show a temporary authorization for the order amount. The payment is confirmed once your order has been processed and confirmed by OLFA.

If an order cannot be completed, the authorization will be released rather than charged. The time it takes for the amount to become available again may vary depending on your bank.

Where do I enter a promotional code?

Enter your promotional code in the designated promo or discount code field at checkout before completing your order.

Can I use more than one promotional code on the same order?

Generally, promotional codes cannot be combined.

The exception is the 10% first-time customer discount, which can be used together with another eligible promotion.

Any additional conditions or exclusions will be stated with the promotion.

Can promotional codes be combined with the Refill Program?

No.

Refill pricing cannot be combined with additional promotional discounts unless a promotion specifically states otherwise.

Why isn’t my promotional code working?

Check that the code has been entered correctly and that its conditions are met.

A code may not work if it has expired, has already been used, does not apply to the products in your cart, or cannot be combined with another offer or refill pricing.

If the code still does not work, Contact Us before completing your order.

Why was my payment declined?

A payment may be declined for several reasons, including incorrect card details, insufficient funds, bank security checks or restrictions placed by the card issuer.

Check your payment details and try again. If the payment continues to be declined, contact your bank or choose another available payment method.

What should I do if I was charged but did not receive an order confirmation?

Do not place the order again immediately.

First, check your spam or junk folder for the confirmation email. If you still cannot find it, contact OLFA with the email address used for the order and any available payment reference.

We will verify whether the payment and order were successfully recorded before you try again.