The OLFA Refill Program lets you keep your original box and refill the scent inside it at 20% off.
Each eligible full-size box includes a scent-specific refill code. When you return for that scent, use the code to purchase a refill instead of another complete box.
Because once you have the box, you do not necessarily need another one every time you repurchase the same scent.
Reusing it means fewer new boxes need to be produced, along with the material, printing, finishing and labor that goes into each one.
The 20% refill discount is intentionally greater than the packaging saving alone. Part of it comes from producing less packaging; the rest is an added benefit for returning to a scent you already chose.
The Refill Program currently applies to eligible full-size scents from Terra Notes and Bloom Notes.
Discovery Sets, Luxury Edition, Ritual Sticks and other OLFA product categories are not currently part of the program.
An eligible refill gives you 20% off the regular price of that scent.
The refill contains the same incense formula; you simply reuse the original box.
Every eligible full-size incense purchase includes a unique refill code linked to that scent.
When you purchase a refill, a new code is issued so you can continue refilling the same scent.
Your refill code is printed on the back of the kraft paper envelope containing the 15 incense sticks.
Keep the envelope or note the code somewhere safe so it is available when you are ready for your next refill.
Add at least $16 in non-refill products to your cart, then enter your code in the “Have a Refill Code?” field.
Once the code is accepted, the refill for its linked scent can be added at the refill price.
Yes.
Once your cart contains at least $16 in non-refill products, you may redeem multiple valid refill codes in the same order.
There is no limit to the number of valid refill codes you can use while the threshold is met.
Yes, for shipped online refill orders.
Your cart must contain at least $16 in non-refill products before refill codes can be redeemed.
Any non-refill product in your cart counts toward the $16 minimum, including products from other OLFA categories and eligible sale items.
No.
The $16 threshold is calculated using non-refill products only. Refill products do not count toward it.
For a shipped online order, no. The $16 non-refill minimum must first be reached.
For store pickup, yes. The online shipping threshold does not apply to refill orders collected from a participating store.
No.
Refills collected from a participating store do not require the $16 non-refill minimum.
Normally, no.
Refill codes are scent-specific and are intended for refilling the scent originally purchased. The exception is if that scent is permanently discontinued.
The refill code itself does not have a standard expiry date.
You can keep it until you are ready to refill that scent.
No. Each individual refill code can be redeemed once.
When you purchase an eligible refill, a new code is issued for your next refill of that scent.
Yes. Each refill comes with a new scent-specific code for your next refill, so there is no preset limit to how many times you can continue refilling that scent at 20% off.
First, check that the code was entered correctly and that your cart meets the online refill requirements.
If the code still is not accepted, contact OLFA and we will check it for you. A valid unused code will not lose its refill benefit because of a technical issue.
Your refill benefit will not disappear because OLFA discontinued the scent.
A valid code linked to a permanently discontinued scent can be transferred to another eligible refill scent.
If the scent is only temporarily out of stock, your code remains valid until it becomes available again.
Because incense is a scent product, refills cannot be returned or exchanged simply because the fragrance is not to your preference.
If you receive the wrong refill or a damaged product, contact OLFA within 48 hours of delivery with a photo so we can resolve it.
Refill pricing cannot be combined with additional promotional discounts unless a promotion specifically states otherwise.
