Do I need an OLFA account to place an order?

No. You can place an order as a guest or through an OLFA account.

Creating an account gives you easier access to your order history, saved addresses and account details.

How do I create an OLFA account?

Select Create Account from the login page and enter the requested information.

Once your account is created, you can use the same email and password to sign in on future visits.

What can I see or manage from My Account?

From My Account, you can view your previous orders, saved delivery addresses and personal account information.

Where can I find my previous orders?

Sign in to My Account and open your order history to view previous OLFA purchases placed through that account.

Orders placed as a guest may not appear in your account history.

Can I track an order from My Account?

Yes. Use Order Status and enter the email address associated with the order together with your order number to receive the latest available shipment information.

For Order Pickup, check your most recent confirmation or status email for collection updates.

Can I save or change my delivery addresses?

Yes. You can save and manage delivery addresses from My Account for easier checkout on future orders.

Changing a saved address does not automatically change the delivery address of an order that has already been placed.

Can I see my Refill Program codes in My Account?

No. Refill codes are not currently stored in My Account.

Your refill code is printed on the back of the kraft paper envelope containing the 15 incense sticks, so keep the envelope or save the code somewhere safe until you are ready to use it.

I forgot my password. What should I do?

Go to the login page and select Forgot Password.

Enter the email address linked to your OLFA account and follow the instructions sent to your email to create a new password.

Can I update my personal details?

Yes. You can update the personal information and saved addresses available under My Account.

If you need to change the email address linked to your account, contact OLFA for assistance.

How do I delete my OLFA account?

Go to My Profile and select Delete Account.

Follow the on-screen confirmation steps to complete the request. Certain information relating to completed orders, accounting or legal obligations may still need to be retained.